Frequently Asked Questions

Our programs are implemented in a wide range of settings (rehabilitation centers, clinics, hospitals, mental health facilities, private practices, schools, nursing homes, community service centers, etc.) with users of various backgrounds and medical conditions associated with cognitive impairments.

HappyNeuron can be used with patients with Psychiatric disorders (schizophrenia, depression, anxiety, bipolar disorders etc.), neurological disorders (TBI, stroke, Multiple Sclerosis etc.), or age-related cognitive impairment (Alzheimer, Parkinson etc.).

HappyNeuron Pro is a tool designed to be used by trained clinicians with their patients. It is first and foremost a tool at the service of the clinician: a library of materials, tasks, and ideas that clinicians can choose from for use with their patients.

Because its use is tailored to the needs of each patient, there is no static framework for using our program. Our program does not require a certain duration, intensity or method. We have thus not sought to define a strict protocol for clinical validation.

However, many research teams and practitioners around the world have worked on global therapy approaches that include our programs with very positive results. Check out a list of the major studies and publications.

Absolutely, you can work with your patients or residents individually or in groups. In group sessions, some exercises can be done by a single person, and others can be offered to the entire group or require the cooperation of everyone.

HappyNeuron Pro is a web-based platform, you just need a browser to run it. It can be used on PC, Mac, iPad and Android Tablets.

HappyNeuron Pro is available in English, French, Spanish, German, Danish, Swedish, and Russian.

Our English service has 40+ exercises.
Our French software has much more content including assessment packages.
The other services contain 20+ exercises.

We offer interesting packages for a subscription to more than one language.
Contact us to learn more about the other packages and their pricing.

We are happy to support research projects in the field of cognitive stimulation. Special pricing plans are available to research teams who wish to use HappyNeuron Pro in their studies.

Email us the details of your research project to see how we can help support your study.

Unfortunately, we are not currently HIPAA Compliant.
We are very much aware of how all health care facilities and practitioners have to comply with these regulations to protect their patient data and this is something we want to address. The process of self-certifying that we are HIPAA compliant is not that complex, but it requires us to run a very deep audit of our systems and measure the impact on the cost of our program of any necessary change (hosting providers, encryption, etc.).

This process is ongoing and we will definitely move towards an infrastructure and process that will be compliant.

One of the ways that HIPAA suggests to protect patient information is de-identification: http://www.hhs.gov/hipaa/for-professionals/privacy/special-topics/de-identification/index.html

Considering that the core of the data that we hold is not sensitive data (results of users in our home-made cognitive tasks), the path we have chosen at short term is the “Safe Harbor” method, consisting in removing any Personal Identifiable Information from the data that is transmitted and stored by our systems.

In other terms, we have built an option to help NOT storing and processing any Personal Identifiable Information (such as name, birthdate, SS number, etc.). With a properly applied de-identification, HIPAA states that « the Privacy Rule does not restrict the use or disclosure of de-identified health information, as it is no longer considered protected health information. ». If you wish to have this option activated on your account, just let us know.

Most of the non-language-based exercises can be used with children with an adult assisting the child – making sure that he understands the instructions. For the language-based task, it will depend on the child’s vocabulary but also their reading and writing abilities.

MyHappyNeuron is a program available to the general public and designed for people with no cognitive impairment.

HappyNeuron Pro offers similar types of tasks but is adapted for use by a clinician in a therapeutic setting for the treatment of various medical conditions affecting cognition.

To renew your account, send us an email at sales@happyneuronpro.com.

If you are renewing your subscription, you will be billed with the same terms and there will be no interruption in your service.

No worries, we can give you your username and reset your password if needed. Please send us an email at info@happyneuronpro.com.

To update your credit card information, log in to your HappyNeuron Pro Account. Then, follow the steps listed below:

1. Click the « Membership » tab
2. Scroll down and click on the Pen icon on the right of the « Billing Information » section.
3. Enter your billing address and payment information (including the credit card numbers, security code, and expiration date).
4. Click the Disk icon on the right of the « Billing Information » section to save it.

Simply Contact Us.

We will get in touch with you to upgrade your subscription plan without any interruption of service.

Check out our Training Center. It contains videos, manuals and tips on how to use the program.

You can also Contact Us with any questions. Our product Specialist will be happy to help!

Please Contact Us to describe your problem.

Our team will be happy to help!