Users Frequently Asked Questions

Why can’t I log in?

Please note that your login and password are case sensitive; you must use the correct case for both.

Make sure you are using the right language to log into your account: accounts are available only in the language they are created in.

If you cannot access your account, please contact your therapist or your organization manager.

I forgot my password. What should I do?

HappyNeuron Pro allows therapists to directly manage user accounts. As such, our team is unable to assist with login problems.

If you are a patient under the supervision of a clinician, please contact your therapist for assistance with your login and password.

If you are a clinician using HappyNeuron Pro in an organization, please contact your organization manager.

If you are the main administrator of your HappyNeuron Pro account, you can contact us here for assistance.

Technical Requirements

Minimum System Requirements

HappyNeuron Pro has the following minimum system requirements

  • Laptop/desktop
    • OS: Windows XP and above / MacOS 10.6 and above
    • Processor: Dual Core, 1 Ghz
    • RAM: 512 MB
    • Screen Resolution: 1024 x 768 – 32 bits
    • Internet Connection: 128kpbs
    • Browser:
      • Microsoft Internet Explorer 8 or above (Will require Flash Player)
      • Microsoft Edge (Will require Flash Player)
      • Chrome 32.0 or above
      • Firefox 28 or above
      • Safari 5.1 or above
  • Tablet/Smartphone
    • OS: Android 4 and above / iOS 6 and Above / Windows 8 and above
    • Processor: Dual Core
    • RAM: 1Go minimum
    • Internet Connection: 128kpbs
    • Screen Size: 8″
    • Browser:
      • Microsoft Internet Explorer 11 or above (Will require Flash Player)
      • Microsoft Edge (Will require Flash Player)
      • Chrome 32.0 or above
      • Firefox 28 or above
      • Safari 5.1 or above

Anything else?

Send us your question

We’ll get back to you as soon as we can!

Page last updated on Apr 11,2017

CONTACT US

 

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Address:
HAPPYneuron Inc.
900 E. Hamilton Ave, Suite #450
Campbell, CA 95008
USA

HappyNeuron Pro is a registered trademark owned by HappyNeuron, SBT group.

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